Frequently Asked Questions

Orders

How do I place an order?

Simply browse our collections, select your size and colour, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@arborvitaestyles.com if you need to make changes.

Shipping

How long does delivery take?

Domestic orders within India typically arrive within 5–7 business days for standard shipping, or 2–3 business days for express shipping. International delivery times vary by destination.

Do you offer free shipping?

Yes! We offer free shipping on all premium orders. Check our Shipping Policy for full details.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your delivery through our shipping partner's website.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused, unwashed items in original condition. Please visit our Refund Policy page for full details.

How long does a refund take?

Once we receive and inspect your return, approved refunds are processed within 7–10 business days to your original payment method.

Sizing

How do I find my size?

We recommend checking the size guide available on each product page. If you're between sizes, we suggest sizing up for a more relaxed fit.

Do your clothes run true to size?

Our garments are designed for a comfortable, true-to-size fit. Please refer to the size guide on each product page for specific measurements.

Products

What materials do you use?

We use premium, sustainably sourced fabrics crafted for comfort and durability. Each product page lists the specific material composition.

How do I care for my Arbor Vitae garments?

We recommend machine washing on a gentle cycle with cold water and tumble drying on low heat. Specific care instructions are printed on each garment's label.

Still have questions?

We're happy to help! Reach out to us at support@arborvitaestyles.com and we'll get back to you within 24–48 hours.