Refund policy

Return & Refund Policy

Last updated: June 2026

At Arbor Vitae, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, we're here to help.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items cannot be returned:

- Items marked as Final Sale.
- Gift cards.
- Products damaged due to misuse, improper care, or normal wear and tear.
- Buy One Get One (BOGO) promotional items unless received damaged or defective.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

- Refunds will be processed to the original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

We will arrange a replacement or refund at no additional cost.

5. Exchange Policy

We currently offer exchanges for defective or damaged items only. For other exchanges, customers may return the item and place a new order.

6. Shipping Costs

- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

7. Contact Us

For any return or refund inquiries, please contact:

Arbor Vitae

Email: support@arborvitaestyles.com

We aim to respond within 24–48 business hours.